1. Our Commitment

Brian’s Soulmate Support Centre is committed to protecting your personal data and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We process personal data lawfully, fairly, and transparently.

2. Data Controller

Brian’s Soulmate Support Centre is the Data Controller responsible for your personal data. For privacy-related enquiries, you may contact us via the details provided on our website.

3. Personal Data We Collect

We may collect and process the following personal data:

• Name and contact details
• Email address
• Information voluntarily provided through forms, registrations, counselling sessions, or correspondence
• Technical data such as IP address, browser type, and website usage analytics

4. Lawful Basis for Processing

• Consent: where you have explicitly agreed
• Contractual necessity: to provide requested services
• Legitimate interests: for operational, communication, and service improvement purposes
• Legal obligation: where required by law

5. How We Use Your Data

• Deliver services, programmes, and resources
• Communicate updates, confirmations, or relevant information
• Improve our website and service delivery
• Maintain legal and administrative records

We do not sell or trade your personal data.

6. Data Sharing

Your data may be shared only with trusted third-party service providers (e.g. email platforms, website analytics tools) and legal or regulatory authorities where required by law.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected.

8. Confidentiality & Counselling

Information shared during counselling or support sessions is treated with strict confidentiality. Confidentiality may be breached only where there is a serious risk of harm or disclosure is required by UK law.

9. Your Rights Under UK GDPR

• Access your personal data
• Request correction of inaccurate data
• Request erasure (“right to be forgotten”)
• Restrict or object to processing
• Withdraw consent at any time
• Lodge a complaint with the Information Commissioner’s Office (ICO)

10. Data Security

We take appropriate technical and organisational measures to protect your personal data.

11. Policy Updates

This Privacy Policy may be updated periodically. Continued use of our services indicates acceptance of any revisions.